Help & Support

Search our FAQ for answers to anything you might ask.


Gogoida currently operates in Dhemaji, North Lakhimpur & Silapathar.
Yes, we charge for delivery & charges are mentioned on the app at the checkout page.
The delivery timings are different for different locations. Usually we deliver order between 9 AM to 10 PM.
As of now, we don't have any minimum order value and you can order for any amount.
Delivery times vary by the location you selected and prevailing conditions. On checkout page, an estimated delivery time is mentioned for your reference.
Currently we not support this functionality. However, you can place orders for individual items from different restaurants/stores.
Change in delivery address is not possible after you have placed an order with us. However, if you have received delivery partner details, you can directly call him, else you could contact our customer service team through call & chat.
For restaurant order, you can raise a complaint within 30 minuties from the time of delivery. For grocery order, it depends on the category in which the product falls into: 3hrs for fish, meat, frozen food & dairy category including milk, eggs and bread; 12hrs for other categories; no restiction for insect, fungus, expired products. Please reach out to us via the "Customer Support" section on the app or


No longer have to go through the maze of a call support. Just search for your issue in the help section on this page or initiate a chat with us. A customer care executive will be assigned to you shortly. You can also email us your issue on
Please check if your app is due for update to the latest version. If not, please contact us via
In this event, please write to us at for deactivation of your account.


Payments are accepted via any major credit/debit card, net banking, UPI & app wallet through PayTm PG & Razorpay. Also have a option for cash, qr pay on delivery.
You'll get the receipt after the successfull delivery of an order. You can find this on my orders page in app.
You will get refund if things happen as per our Cancellation & Refund Policy. Read our Cancellation & Refund Policy here